Customer Service Representative

Company Name:
Mike's Plumbing and Heating Service is seeking an experienced full time customer service representative.
The Role
We're looking for exceptional customer service representatives to help us achieve profitable revenue.
As a customer service representative, you will work as part of a dynamic and passionate team to ensure desired company growth. You will book service appointments and do whatever is necessary to promote customer satisfaction and the organization of our internal paperwork.
The hours for this position are 7:30AM to 4PM Monday through Friday and an additional 8 hour shift every third Saturday.
Convert incoming customer calls into booked service appointments.
Deliver call scripts with an authentic cadence; be clear, compelling and personable.
Respond to customer requests, resolving issues and promoting the brand.
Be professional and establish customer rapport, encouraging repeat business.
Participate in training to boost booked calls and practice outbound calling.
Adhere to the company's plan for resolving customer complaints quickly and favorably.
Maintain and update customer database with complete and accurate information.
Complete various recordkeeping and paperwork tasks that keep us organized and functioning properly
Proven track record in customer service.
IT competent; good typist and proficient with phone systems.
Highly organized with exceptional follow-through abilities.
Strong verbal and written communications.
Ability to build trust and demonstrate empathy.
Ability to learn new tasks as needed to help grow the business.
Ability to lift 75-100Lbs as you will be required to deliver parts on rare occasion.
Clean driving record
Previous experience as a customer service representative
Engaging personality that blends well with a fast-paced, goal-driven environment.
Competitive individual contributor who also loves to win as a team.
Highly motivated, flexible and great attitude on life.

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